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invalid_client: the integration that is requesting access is not enabled (code: 13)

We built a new integration with Maximizer which appeared to be working fine when testing with our sandbox account. However I noticed for some customers going through the same setup, when the redirect to show login info pops up it shows this error screen instead with this error invalid_client: the integration that is requesting access is not enabled (code: 13)

Looks similar to this issue from Zapier https://support.maximizer.com/hc/en-us/articles/23138549786893-Zapier-Invalid-Client-Access-Not-Enabled